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Troubleshooting

Common fixes for X connection, sync, metrics, and billing. Still stuck? and we'll help.

Cannot connect my X account

Looks like: Connect account fails, or you see errors about auth_token or ct0 when saving.

  1. Make sure you are logged into the correct account on x.com in the same browser.
  2. Copy fresh auth_token and ct0 — sessions expire. Use a cookie extension or DevTools → Application → Cookies → https://x.com.
  3. Paste the values exactly, with no extra spaces or quotes.
  4. If it still fails, try adding twid from the same cookie list, then connect again.

X session expired (reconnect needed)

Looks like: Integrations shows “Session expired — reconnect”, or sync history reports verify / auth errors.

  1. Open Integrations → your X account → Reconnect (or Remove and add again).
  2. Log into that account on x.com and copy new auth_token and ct0.
  3. Save — Nuvio verifies the session before storing it.
  4. Run Sync now on the dashboard, or wait for the next scheduled sync.

Sync failed — bio did not update

Looks like: History shows error, or your X account has a last error after a sync attempt.

  1. Check Integrations — reconnect X if the account shows reauth or error.
  2. Confirm the account is enabled and sync is on in Bio templates.
  3. Make sure your subscription is active (Billing) — sync pauses when access ends.
  4. Try Sync now on the dashboard. If it fails again, reconnect X with fresh cookies.

Sync skipped — bio unchanged

Looks like: History shows skipped, or “Bio unchanged”. Nothing posted to X.

  1. This is normal when your metrics and template produce the same bio as last time.
  2. Nuvio skips unnecessary edits so your profile does not flicker.
  3. If you expected new numbers, check that Stripe / Google are connected and metrics refreshed (History shows the rendered bio Nuvio computed).
  4. Edit your template or wait for metrics to move, then sync again.

Bio over 160 characters

Looks like: Bio templates shows over the limit, or save/sync is blocked.

  1. X bios are capped at 160 characters. Shorten product names, drop a metric, or use shorter separators.
  2. Watch the live preview counter while editing — it updates as you type.
  3. Remove optional lines (e.g. GSC) if you only need MRR and traffic.

Stripe MRR missing or wrong

Looks like: Preview shows $0, old MRR, or Stripe metrics are unavailable.

  1. Open Integrations → Stripe — confirm the read-only key is connected (create a new key if you rotated it).
  2. The key needs charge and subscription read access — use the link in Integrations to create one with the right permissions.
  3. MRR reflects Stripe’s view of active subscriptions; new revenue can take a short time to appear.

Visit or search metrics missing (GA4, DataFast, GSC)

Looks like: Sessions, clicks, or impressions show as zero or unavailable in preview.

  1. Integrations → connect DataFast (df_ API key) and/or Google (GA4 property + Search Console site).
  2. For {sessions}, connect DataFast or GA4 — or both. GA4 takes priority when both are connected.
  3. Use the Google account that owns the property or site (can match your Nuvio login email).
  4. You can connect GA4 only, GSC only, DataFast only, or any combination — pick what you want in your bio template.
  5. Metrics use recent periods (e.g. last 30 days visits, last 28 days clicks). Brand-new sites may show low numbers until data accumulates.

Trial ended, sync paused, or account limits

Looks like: Cannot save bio changes, sync stopped, or “add another account” is blocked.

  1. Open Billing — Starter ($4/mo) includes one X account; Pro ($9/mo) includes up to five. Both plans support a custom sync schedule.
  2. After trial ends, pick a plan to keep automated sync running.
  3. Starter allows one X account — remove the current one to switch profiles, or upgrade to Pro for more.
  4. Downgrading from Pro keeps your oldest account active; extras are paused until you upgrade or remove accounts.

Setting up for the first time? Start in Integrations after you log in.